1. Introduction

ZingZoy (“we”, “our”, “us”) respects the privacy of its users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform.

Our portal is operated by a small independent team working remotely and is designed to support students and individuals in genuine emergency situations, primarily for rent payments.

By using this platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

• Personal details such as name, email address, and mobile number
• Bank account details, UPI ID, and payment-related information
• Voucher or wallet balance details used for rent payments
• Transaction records for operational and compliance purposes
• Basic technical information required for platform functionality

3. Purpose of Data Collection

• To facilitate rent payments and voucher-to-cash or wallet-based transactions
• To verify user details and prevent misuse or fraudulent activity
• To maintain transaction records for internal tracking and issue resolution
• To communicate with users regarding transaction status or support queries

4. Data Sharing & Disclosure

• We do not sell, rent, or trade user data to any third party
• User information is accessed only by the internal remote team for operational purposes
• Data may be disclosed only if required by law, regulation, or lawful authority

5. Data Security

We take reasonable measures to protect user data from unauthorized access, misuse, or disclosure.

However, as this is a community-driven, temporary support platform, no method of transmission over the internet can be guaranteed to be 100% secure.

6. User Responsibility

• Users must provide accurate and complete information.
• Users are responsible for maintaining the confidentiality of their personal, bank, and UPI details.
• ZingZoy is not responsible for losses, delays, or issues arising due to incorrect information provided by the user.

7. Nature of the Service & Limitation of Liability

• This platform is not a bank, NBFC, or regulated financial institution.
• It operates as a temporary facilitation service for urgent rent payments.
• All transactions are user-initiated and final.

8. Data Retention

User information is retained only for as long as necessary to fulfill operational, legal, or compliance requirements.

Once no longer required, data may be securely deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

Continued use of the platform after updates indicates acceptance of the revised policy.